About the Role

Key Responsibilities

• Conduct client safety and needs assessments in office and community settings.
• Provide post-incident emotional and practical support to victims of crime, domestic violence, or trauma with their Case workers and family.
• Assist with case management, support planning, and coordination of services.
• Liaise with social workers, and healthcare providers to ensure appropriate referrals and interventions if needed and provide immediate support.
• Connect clients to security and community resources, such as personal safety devices, duress alarms, CCTV and Alarm system support.
• Advocate for client rights within the justice and social care systems especially around safety and wellbeing.
• Maintain accurate case notes, incident reports, and safety plans in line with professional standards.
• Support clients with use of Personal safety devices and security systems and provide response when needed.
• Conduct safety audits to ensure and suggest support needed for the client and areas of vulnerability in homes/safety houses/workplaces and their daily lives.
• Produce necessary awareness materials and update social platforms of the Organisation for marketing and awareness purposes.
• Market and advocate the safety and security services of the Organisation and provide suggestions to clients of their security needs.

Skills & Experience Required

• Diploma in Community Services (or equivalent qualification).
• Minimum 5 years’ experience in family support, community safety, or victim assistance roles including and not limited to experience in marketing or public relations or similar.
• Strong understanding of trauma-informed care, victim support, and safeguarding frameworks.
• Experience collaborating with police, courts, social services, and NDIS providers.
• Excellent communication, cultural competency, and documentation skills.
• Familiarity with security protocols and working in high-pressure environments

How to Apply?